Holiday Inn Birmingham Airport - NEC, an IHG Hotel
客人怎麼說
Easy to find and the parking at the hotel was excellent. Very easy check-in. The room was excellent. When the TV didn't work thought it was the batteries , turns out fault with the TV. We were offered another room that evening which was an unexpected but very kind, and lovely room. The swimming pool/jacuzzi was fantastic, we thoroughly enjoyed using it. Service for food and drinks was excellent, you can order from the table easily. Breakfast which we paid for in the price was excellent, the staff very helpful. The option to have some things cooked to order was a bonus, pancakes for breakfast 😊 All the staff were amazing, helpful and friendly all credit to them. Would definitely stay there again.
Gerald
2025年4月
Across all areas there are incredibly helpful,friendly and attentive staff. Kevin at reception was very kind and attentive to my medical situation which was very reassuring. Sudha and her team at breakfast and dinner including Smriti, Twinkle,Mahazabeen,Dasinllva and Padma, were all fantastic. They were all smiling and friendly. It was an incredibly busy few days at the hotel and all the staff were calm,friendly and helpful. Sanchez the shuttle bus driver was chatty and friendly too. Food was lovely. Rooms were spotless thanks to the team including Sammy and Umera. Good staff, with good staff morale, reflects in a good hotel. I hope management acknowledge each staff member I have mentioned. I hope management congratulate all the teams on their hard work. I asked them their names because they were working so hard and still were smiling and attentive to my and other guests queries. Thanks for a great stay. Looking forward to seeing you all again soon.
Louise
2025年3月
Room was very near to reception and my car, great, the food was fabulous, the bed was uncomfortable, the staff were very welcoming and pleasant
Karen
2025年3月
Staff were amazing and very friendly with beautiful smiles Very helpful at the reception The staff at the restaurant were excellent even at a busy time the standards never dropped Very kind ,polite, helpful loving towards my 2 kids I was very impressed Sunil,Padma and Sudha asked if the food was ok , everything ok need anything Food was nice and hot and well presented Even the guy at the pool was so friendly I just would like to say you have a amazing team and work very hard Kind Regards Rehana
Rehana
2025年2月
The good it was a lovely room and had great facilities. I was really comfortable and enjoyed my time at the hotel complex. The staff were at times great and really nice. The things I think could be better are there seemed to be a fair few staff that appeared to be quite new, with quite long wait times for food and drinks. My biggest frustration was a cleaners master key card was left in my room after turndown. This left me quite unsettled and with concerns for safety, should something like that be left in someone’s hands with ill intent.
Charlotte
2025年4月
Our room was great beds comfortable, clean , great shower , good tea making facilities . Our daughter had a wheelchair accesible room. The room was very good , the bed although comfortable was a little high for her to get in. The bathroom was a good size . She had a shower and unfortunately during the shower the seat came away from the wall and collapsed to the floor with my daughter on it. Fortunately she was only bruised but it could have been a lot worse because the tiles smashed and there was a large hole in the wall . She could have been cut and more serious injuries. We reported to the duty manager who offered first aid and was very apologetic. They refunded the cost of the room and parking. If that hadn’t happened the room would have been great. The food at the hotel and service was excellent .
Stephen
2024年5月
The location was great for Crufts at the NEC and the staff were lovely. Breakfast was very nice with a great choice of foods although we didnt get it on the first day as we had to leave early for Crufts.
Catherine
2025年3月
Location is great for a day at the NEC and shuttle bus was brilliant. Staff on reception friendly but didn’t not say how much breakfast, parking or total was when we checked in. Didn’t even give us a total just asked us to put our card in the machine to pay for the two night stay. Loved the table top service in the restaurant a great addition from last years visit. Restaurant on site was convenient.
Paula
2024年11月
Room very clean, sliding doors between bedroom and fold out bed allowed for privacy. Good food very polite staff shuttle bus a great plus (once we found the pick up points). There was a dance competition on while we were there and it didn't impact us regarding noise levels or anything. Room had bath and separate shower which was a bonus.
Lisa
2024年12月
The room was very clean, the bed was comfortable. The swimming pool was definitely a 10/10. The pool was warm and not too cold when we came out. The best swimming pool we’ve been to for heat, I would highly recommend.
Debbie
2024年10月
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