Holiday Inn Birmingham Airport - NEC, an IHG Hotel

Across all areas there are incredibly helpful,friendly and attentive staff. Kevin at reception was very kind and attentive to my medical situation which was very reassuring. Sudha and her team at breakfast and dinner including Smriti, Twinkle,Mahazabeen,Dasinllva and Padma, were all fantastic. They were all smiling and friendly. It was an incredibly busy few days at the hotel and all the staff were calm,friendly and helpful. Sanchez the shuttle bus driver was chatty and friendly too. Food was lovely. Rooms were spotless thanks to the team including Sammy and Umera. Good staff, with good staff morale, reflects in a good hotel. I hope management acknowledge each staff member I have mentioned. I hope management congratulate all the teams on their hard work. I asked them their names because they were working so hard and still were smiling and attentive to my and other guests queries. Thanks for a great stay. Looking forward to seeing you all again soon.

Staff were amazing and very friendly with beautiful smiles Very helpful at the reception The staff at the restaurant were excellent even at a busy time the standards never dropped Very kind ,polite, helpful loving towards my 2 kids I was very impressed Sunil,Padma and Sudha asked if the food was ok , everything ok need anything Food was nice and hot and well presented Even the guy at the pool was so friendly I just would like to say you have a amazing team and work very hard Kind Regards Rehana

The location was great for Crufts at the NEC and the staff were lovely. Breakfast was very nice with a great choice of foods although we didnt get it on the first day as we had to leave early for Crufts.

Room very clean, sliding doors between bedroom and fold out bed allowed for privacy. Good food very polite staff shuttle bus a great plus (once we found the pick up points). There was a dance competition on while we were there and it didn't impact us regarding noise levels or anything. Room had bath and separate shower which was a bonus.

Location was great for the NEC and the diamond was that the hotel offered a free shuttle service at set times which were perfect for us. The lassie who checked us in was great and went out of her way to let us check in early so that we could park before the allocated check in time. Our daughter was attending Hyrox but the NEC didn't have showers and they allowed her to come back and use the shower in the spa. Absolutely brilliant for our daughter, thank you