Holiday Inn Birmingham Airport - NEC, an IHG Hotel

Across all areas there are incredibly helpful,friendly and attentive staff. Kevin at reception was very kind and attentive to my medical situation which was very reassuring. Sudha and her team at breakfast and dinner including Smriti, Twinkle,Mahazabeen,Dasinllva and Padma, were all fantastic. They were all smiling and friendly. It was an incredibly busy few days at the hotel and all the staff were calm,friendly and helpful. Sanchez the shuttle bus driver was chatty and friendly too. Food was lovely. Rooms were spotless thanks to the team including Sammy and Umera. Good staff, with good staff morale, reflects in a good hotel. I hope management acknowledge each staff member I have mentioned. I hope management congratulate all the teams on their hard work. I asked them their names because they were working so hard and still were smiling and attentive to my and other guests queries. Thanks for a great stay. Looking forward to seeing you all again soon.

Staff were amazing and very friendly with beautiful smiles Very helpful at the reception The staff at the restaurant were excellent even at a busy time the standards never dropped Very kind ,polite, helpful loving towards my 2 kids I was very impressed Sunil,Padma and Sudha asked if the food was ok , everything ok need anything Food was nice and hot and well presented Even the guy at the pool was so friendly I just would like to say you have a amazing team and work very hard Kind Regards Rehana

Our room was great beds comfortable, clean , great shower , good tea making facilities . Our daughter had a wheelchair accesible room. The room was very good , the bed although comfortable was a little high for her to get in. The bathroom was a good size . She had a shower and unfortunately during the shower the seat came away from the wall and collapsed to the floor with my daughter on it. Fortunately she was only bruised but it could have been a lot worse because the tiles smashed and there was a large hole in the wall . She could have been cut and more serious injuries. We reported to the duty manager who offered first aid and was very apologetic. They refunded the cost of the room and parking. If that hadn’t happened the room would have been great. The food at the hotel and service was excellent .

Location is great for a day at the NEC and shuttle bus was brilliant. Staff on reception friendly but didn’t not say how much breakfast, parking or total was when we checked in. Didn’t even give us a total just asked us to put our card in the machine to pay for the two night stay. Loved the table top service in the restaurant a great addition from last years visit. Restaurant on site was convenient.

The room was very clean, the bed was comfortable. The swimming pool was definitely a 10/10. The pool was warm and not too cold when we came out. The best swimming pool we’ve been to for heat, I would highly recommend.